Refund & Replacement Policy

The Golden Rule: Replacement First

At HQLOL, all our products are printed specifically for you (Print-on-demand). Therefore, we do not accept returns due to buyer's remorse or size mismanagement.

However, we stand by the quality of our products. If there is an issue from our end, our priority is to send you a FREE REPLACEMENT immediately.

Eligibility: When do we cover you?

You are eligible for a full refund or a free replacement if your order falls into one of the following "Oops" categories:

  • Printed poorly: The design is blurry, peeling, or has significant printing errors.

  • Wrong item sent: We sent the wrong size, color, or design compared to your original order.

  • Damaged in transit: The item arrived torn, broken, or smashed by the carrier.

  • Lost in transit: The tracking number shows no movement for an extended period (beyond our shipping policy limits).

Exceptions: When do we NOT cover you?

Please understand that we cannot offer a refund or replacement in the following cases:

  • Buyer's Remorse: You simply changed your mind or didn't like the vibe anymore.

  • Wrong Size Selection: We provide a detailed Size Chart on every product page. If you ordered a size S but act like a size XL, we cannot replace it for free.

  • Incorrect Address: The package was returned or lost because you provided the wrong shipping address.

Timeframe

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

  • If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

How to File a Claim (Proof Required)

Since you don't need to return the item, we need visual proof to process your claim. Please email our support team at [info@hqlol.com] with the following:

  1. Your Order Number (e.g., #HQLOL-1234).

  2. Photo/Video of the Defect: A clear photo showing the issue (print error, damage size).

  3. Photo of the Shipping Label: The label stuck on the package (this helps us blame the carrier if needed).

Resolution Process

Once we verify your proof, we will resolve the issue in one of two ways:

  • Option A (Preferred): We will send a Replacement to your address immediately at no extra cost.

  • Option B: If a replacement doesn't work for you, we will issue a Full Refund to your original payment method. Please allow 5-10 business days for your bank to process the refund.

  • Option C: Partial Refund (The Middle Ground) In some cases where the error is minor or shared (e.g., the print is slightly off but you still want to keep it, or shipping was delayed), we can agree on a Partial Refund (e.g., 20% - 50%) as a gesture of goodwill.